Shipping policy

SHIPPING & DELIVERY POLICY

At BeyondFace, we strive to deliver your orders quickly, safely, and efficiently. Here is everything you need to know about our shipping procedures.

1. PROCESSING & DISPATCH

Processing Time: All orders are processed within 1 to 2 business days (excluding Sundays and public holidays) after order confirmation.
Dispatch Notification: Once your package is packed and dispatched, you will receive an confirmation email and SMS containing your order tracking information.

2. DELIVERY TIMELINES & RATES

Standard Delivery: Orders are typically delivered within 3 to 5 business days from the date of dispatch.
Service Coverage: Delivery times may vary slightly depending on your pincode, courier accessibility, or regional circumstances.
Shipping Fees: Any applicable shipping charges are calculated and displayed at checkout prior to payment.

3. SHIPMENT TRACKING

Real-Time Tracking: You can track your shipment using the tracking link sent to your registered email or phone number upon dispatch.
Status Updates: Please allow up to 24 hours for the courier partner's portal to update shipment movements after your tracking details are generated.

4. ADDRESS ACCURACY & UNDELIVERABLE PACKAGES

Accurate Details: Please ensure your complete delivery address, landmark, and phone number are correct at checkout.
Re-dispatch Charges: If a package is returned to us due to an incorrect/incomplete address or unreachability after multiple delivery attempts, re-shipping charges will apply to send the package again.

5. DAMAGED OR MISSING SHIPMENTS

If your package arrives severely damaged, unsealed, or leaking from transit, please take clear photos/videos immediately and report it to our customer support within 48 hours of delivery.