Frequently asked questions
PRODUCT & USAGE
Can I use BeyondFace products on my face?
Our products feature high-performance, face-grade active ingredients, but they are specifically formulated for the thicker skin and unique needs of the body. We recommend using them on the body for the best results.
How often should I use the active treatments and exfoliators?
For active exfoliants and treatment formulas, start by using them 2–3 times a week. Once your skin builds tolerance, you can gradually increase usage as needed. Daily hydrating products can be used morning and evening.
In what order should I apply my body care routine?
1. Cleanse thoroughly in the shower.
2. Apply active body treatments or exfoliants to dry skin.
3. Seal in hydration with your body lotion, cream, or oil.
INGREDIENTS & SAFETY
Are your products suitable for sensitive or acne-prone skin?
Yes. Our formulas are specifically targeted to address body concerns like chest or back breakouts, rough texture, and dry skin without using pore-clogging or overly harsh ingredients.
Are BeyondFace products vegan and cruelty-free?
Yes! We never test on animals, and all our formulations are 100% cruelty-free and vegan.
Can I use active products while pregnant or nursing?
While we use gentle ingredients, we always advise checking with your physician before starting any new active skincare routine while pregnant or nursing.
ORDERS & SHIPPING
How long will it take to receive my order?
Orders typically process within 1–2 business days. Standard shipping usually takes 3–7 business days depending on your delivery address.
What is your return policy?
We offer a 7-day return window for unopened or gently used products. If you are not satisfied with your purchase, please contact our support team to start a return.
How can I track my package?
Once your order ships, you will receive an automated message in you WhatsApp with your tracking code and shipping details.