Refund policy
RETURN & REFUND POLICY
At BeyondFace, we maintain strict safety and hygiene standards for all our personal care products. Please review our terms regarding shipping, returns, replacements, and cancellations below.
1. SHIPPING & DELIVERY
- Delivery Timelines: Orders are usually delivered within 5 business days from the date of purchase. Timelines may vary slightly depending on your delivery pincode, courier availability, or unforeseen weather/transit delays.
- Order Tracking: Once your order is shipped, tracking details will be sent to your registered email and phone number so you can track your package in real time.
2. RETURNS & REPLACEMENTS
- Hygiene & Safety Restrictions: Due to hygiene and personal safety standards, we strictly do not accept returns or exchanges on opened, used, or customer-damaged products. Broken or dropped items post-delivery are non-returnable.
- 7-Day Incident Window: If you receive a damaged, defective, leaking, or incorrect product, you must report it to our support team within 7 days of delivery.
- Proof Required: To process a claim, please provide your order number alongside clear photo and video evidence showing the issue/damage upon delivery.
- Resolution: Once your request is verified by our team, we will arrange a replacement or process a refund depending on inventory availability and the situation.
3. CANCELLATIONS
- Before Dispatch: Orders can only be cancelled before they have been shipped. To request a cancellation, please reach out to customer support immediately after placing your order.
- After Dispatch: Once an order has been shipped/dispatched, it cannot be cancelled or redirected.